Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. City Wellness Pharrmacy Online Store will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7-14 working days after the confirmation.

Please return your purchase to the following address:
City Wellness Pharmacy
1-G, Ground Floor, Lorong Delima 5, Island Glades, 11700 Penang 

Please contact us at or 012-4977528 if you have any questions or doubts.